See How Whim Works
Whim is the
way to go.
The Whim mobile app frees you to travel wherever
and whenever, with public transport, taxis, brand-new
cars and more. Buy a monthly package
to cover all your daily journeys, or pay as
you go for multi-transport tickets.
Pay monthly to
A Whim subscription means paying just once a month for all your daily moves, on loads of different transport options. Now how much easier is that?
Better than your
With Whim, you can cruise in a brand new car without the cost and hassle of owning one. On a whim, for the weekend or to whisk home the weekly shop.
The best way to
Whim combines different modes of transport to get you the best way to everywhere. Door to door, whether by car, bus, bike or all three.
Whim syncs with your calendar and takes travel planning off your hands. Say yes to its suggestions and just hop on when needed.
Or move on
Life is spontaneous, so is Whim! Press one button to head off into the sunset, at no more than a moment’s notice.
Whim always encourages the use of public transport. In the future, it will even reward you for travelling greener. Say goodbye to trafﬁc jams and hello to a happy planet.
Whim is the
way to go
Subscribe to Whim to enjoy more time with friends and family, more money to spend on the things that matter, and cleaner, greener cities.
Limitless travel. Monthly payment. No bounds.
Use your Whim points as you like,
points could get you for example:
Use your Whim points as you like,
points could get you for example:
Use your Whim points as you like,
points could get you for example:
commitment and upgrade
whenever you like.
Our transport providers:
We get you to your destination
using your preferred mode of
transport, letting you pay as you
go — all in one app!
You can upgrade packages with these extras:
- Unlimited HSL Region
- Upgrade +€55 per month
- AVAILABLE NOW!
- Whim Leasing
- Add car days
- Coming soon!
Our transport providers:
The Whim app is a product of MaaS Global,
a young and fast growing company based
in Helsinki, Finland.
As the world’s first MaaS (Mobility as a Service) operator,
MaaS Global will revolutionise the way we move.
Whim is a revolutionary mobile app that frees you to travel on a whim. You can travel by public transport, taxi or even a brand new car – and soon, we’ll have many more options for you, too. Choose a monthly mobility package to get the best value or buy each journey separately to test out Whim with no commitment. With Whim, traveling is always easy, no matter your choice of transport. Just tap a button to get there on a whim!
What does Mobility as a Service mean?
Whim is based on the Mobility as a Service concept (MaaS), which combines a huge range of transport options to make traveling easier than ever. The core of the MaaS concept is that all your daily mobility needs are covered by a single service. That’s what Whim is all about: it looks after everything from travel planning and routes to bookings, tickets and payments.
Which devices and device models are compatible with the Whim app?
We currently support Apple iOS 9.0 and later (iPhone 5 and later). Android support will be available in the near future.
On which modes of transport can I use Whim?
The service is currently available in the Helsinki region, with access to HSL public transport (buses, commuter trains, trams, metro and the Suomenlinna ferry), taxis and Sixt rental cars. In the near future we will be adding new services, like city bikes, long-distance travel, and car sharing services. We will announce any updates on Whim’s social media channels and in our newsletter. If you want to suggest your favourite modes of transport to us, we would love to hear from you at email@example.com
What is the Whim button?
The Whim button in the app allows you to use a variety of transport modes on a whim. Tap the Whim button, select taxi, rental car or HSL ticket, and confirm your choice.
Whim was released to a limited group of users at the end of 2016. We are taking new users in weekly based on pre-orders (www.whimapp.com).
All new Whim users have the opportunity to try our Medium package at a special discount price of just €100 for the first month (normal price €249 per month)*. Alternatively, you can choose either the Light or Premium package at the normal price, or test out the service with single tickets (Pay per journey). To get the best value for your trips, we recommend the monthly subscriptions, as Pay per journey is based on normal service prices.
*The subscription will continue at the normal price after the initial month unless cancelled.
Is my monthly package subscription refreshed until further notice?
The monthly Whim subscription is valid until further notice and we will automatically renew it (including your mobility points) each month if you do not make changes to it. However, if you wish, you can choose to change, upgrade or even cancel your subscription before the start of your next billing month.
You will find more detailed information about your subscription in My Account on the profile page of your Whim app.
What methods of payments are accepted?
Currently, you will need a credit or debit card, but you will be able to purchase pre-paid vouchers or add funds via bank transfer or services like PayPal in the future.
Whim mobility packages are a world first. They allow you to travel on different modes of transport on a monthly subscription using a single mobile app. Whim offers three tiers of monthly mobility packages: Light, Medium and Premium.
What does my monthly Whim package include?
The Light package (€89 per month) includes 1 000 Whim points, which you can use for taxi rides and rental cars as you like. On top of this, you get unlimited travel on public transport within Helsinki (HSL buses, local trains, trams, metro and the Suomenlinna ferry). 1 000 Whim points get you, for example:
• 2 taxi rides (daytime journeys of median length)
• If you run out of points, you can buy more according to your needs at any time.
The Medium package (first month at a special discount price of €100, normal price €249 per month) includes 5 500 Whim points, which you can use for taxi rides and rental cars as you like. On top of this, you get unlimited travel on the various transport modes of Helsinki’s internal public transport. 5 500 Whim points could get you, for example:
• 12 taxi rides (daytime journeys of median length) OR
• 8 taxi rides + 2 days of car rental OR
• 4 taxi rides + 4 days of car rental OR
• 6 days of car rental
The Premium package (€389 per month) includes 10 000 Whim points, which is enough for a large number of taxi rides and car rental days. Premium is ideal if you are always on the move. In addition to the points, you get unlimited public transport within Helsinki, meaning you can jump on public transport whenever you want. 10 000 Whim points get you, for example:
• 22 taxi rides (daytime journeys of median length) OR
• 11 days of car rental OR
• 6 taxi rides + 7 days of car rental OR
• 10 taxi rides + 5 days of car rental
The length of the taxi journeys or the number of car rental days is only restricted by the amount of points you have available. The above are just examples – you choose how you divide your points between the two. Medium and Premium package subscriptions also include the opportunity to book the cost-efficient Whim Car (starting from only 950 points per day).
What happens to my points after each billing month?
At the start of every new billing month your points are automatically returned to the level of your monthly package – i.e. your monthly points cap.
Can I change the level of my monthly package?
You can always change the level of your monthly package for the next billing month. Just go to your profile in the app and choose Current Plan and Change.
Why is Whim based on points?
Whim is based on points because we all have different mobility needs. These may vary, for example, due to the weather, your weekend plans, or unexpected events. Points allow you to be flexible and choose exactly the forms of transport you need. A taxi might be the most comfortable option on a rainy autumn, while a rental car is convenient for a summer holiday getaway or trip to the cottage.
Are my points wasted if I haven’t got a driving licence?
You can choose to use your Whim points each month on either taxis or rental cars. If you don’t need a rental car in any particular month, you can use all your points on taxis. If, for instance, you don’t need a single taxi during summer holiday, you can rent a car for more days. It’s up to you!
You can activate HSL travel tickets in Whim either via the Whim journey planner or the Whim button. Choose the route that suits you by tapping Confirm. Alternatively, tap the Whim button and then HSL, then confirm the ticket type you want – for example, HSL Region. The ticket looks exactly the same as a HSL mobile ticket, and you’ll find all your valid tickets in Whim’s ticket screen. You can open your ticket by tapping Tap to open in the ticket view.
Your monthly Whim package includes public transport tickets within Helsinki. When your package is active, your journeys will not use up any points.
What do I need to show the HSL ticket inspector?
When you have activated your HSL ticket, you will find the ticket inspector view by tapping Additional ticket info and Inspection on your ticket. This allows the inspector to read the QR code, which confirms that your ticket is valid.
Can I use Whim for HSL’s regional public transport?
You can use Whim for HSL’s regional public transport either via the Whim journey planner or the Whim button. The app will automatically suggest the correct ticket based on your location. You can choose one of the following tickets:
• Journeys within one municipality in Helsinki, Espoo and Kauniainen, Vantaa, and Kirkkonummi are one-zone journeys. Kerava and Sipoo form one zone.
• A regional ticket entitles you to travel in Helsinki, Espoo, Kauniainen and Vantaa.
• A 2-zone extended regional ticket (Region 2-zone) entitles you to travel in Espoo, Kauniainen, Vantaa, Kerava, Sipoo and Kirkkonummi. The ticket is not valid in Helsinki and it does not allow travel via Helsinki.
• A 3-zone extended regional ticket (Region 3-zone) entitles you to travel in Helsinki, Espoo, Kauniainen, Vantaa, Kerava, Sipoo and Kirkkonummi.
The unlimited HSL regional update (+55€/month) for monthly packages will be added to Whim in the near future.
The points you need for a taxi ride depend on the length of your journey. Whim always shows you how many points you’ll need for your journey, after which you confirm the order if you’re happy with it. This means you’ll never run out of points mid-journey.
The examples on the Whim website refer to taxi rides during the day. Is it possible to take a taxi in the evenings and weekends?
Whim prices are based on normal taxi fares in Finland (starting fare weekdays from 6AM to 8PM €5,90, Saturdays and bank holiday eves from 6AM to 6PM €5,90, other times €9), meaning that starting fares affect the amount of points you’ll use. You can take a taxi at any time, but for example during the night you’ll use a little more points.
Can I use Whim for any taxi in the capital region?
For the time being you can order taxis from Lähitaksi through Whim, but we’ll soon be adding more taxi services. You can send your suggestions to us via email at firstname.lastname@example.org
Can I pay with Whim if I grab a cab at a taxi rank?
Unfortunately, this isn’t possible just yet. We’re trying to find a solution to this to make traveling with Whim even more convenient for you in the future.
How does Whim work in the taxi?
When you order a taxi through Whim, the app will show you the estimated arrival time of your taxi, and you can even follow its approach on a map. Once the taxi arrives, all you need to do is jump in, say hi to the driver and enjoy the ride. The driver already knows where you’re going and your journey is paid for. In case the driver isn’t familiar with Whim yet, it might be necessary to mention that billing information can be found on the payment system.
I ordered a taxi through Whim. Can other passengers travel with me?
You can share your Whim taxi journeys with other people at no extra cost. However, Whim doesn’t yet allow you to specify that you need, for example, a minivan. When planning your journey, it’s worth remembering that that the taxi is most likely to be a normal passenger car.
I ordered a taxi by accident. Can I still cancel it?
If you ordered a taxi by accident you can cancel it by tapping the Cancel button until you’ve received a confirmation of your ride. If you’re not sure whether your cancellation was successful, please contact us via email at email@example.com
I ordered a taxi but something went wrong. Did I lose the Whim points I spent on the order?
We get notified of all failed orders and return the points to you automatically. If you need help, however, please contact us via our feedback channel by tapping the ? button or via email at firstname.lastname@example.org
For now, Whim offers the rental car range of Sixt Rent a Car (5 car groups from sedans to station wagons). The app shows you the available cars and offices and you can pick the one that suits you best.
Extras and add-ons (such as an additional driver, child seats or return empty of fuel are currently only available through Sixt. Please note that the additional driver, too, must show a valid driving licence at the Sixt office. For more information, ask details while picking your car at the Sixt office, see the Sixt website or email email@example.com
Where do I pick up my car and what do I need to bring?
Rental cars are picked up at Sixt offices. When picking up your car you must show a valid driving licence and a credit card for the 250 euro excess, which the car rental company will require to cover possible damages. The money will be returned to you at the end of your rental if everything is in order. The cost of your rental includes unlimited kilometres and the compulsory third party insurance.
Please note that Sixt Rent a Car accepts most major international credit cards, such as American Express, Diners Club, Eurocard/Mastercard and Visa, as well as AirPlus accounts. It does not accept prepaid vouchers, debit cards (Visa Electron, Maestro) or cash. For more information, please see Sixt Terms and conditions in Finland.
How do I return my car?
If you rent a car in the capital region, you can also return your car to any Sixt office in the capital region. When renting elsewhere, for example in Mikkeli, you must also return the car to the Mikkeli office. If you want to change your return location, you can do so at an additional cost paid at the Sixt office when picking up your car.
Please remember to fill up the tank before returning the car, unless you have agreed with Sixt upon pick-up to return it empty of fuel. For more information, please see Sixt Terms and Conditions in Finland.
What is the maximum rental period?
Whim has no maximum rental period, but you’ll need more points for a longer rental. You will see the points required for your rental before confirming it. The daily rental fee works out cheaper for a longer rental period (for example 5 days or a weekend) with Whim, too.
How can I compare the rental prices of different cars?
You can compare the rental prices by scrolling through the available cars within the Whim app. Click on the car of your choice for more information and a map view of its location. Remember to specify the rental period you require to see current car availability.
I accidentally booked a rental car. Can I still cancel it?
It’s easy to cancel a rental car booking within the app. You can see all your upcoming trips in your ticket view. You can cancel the rental car booking by tapping on the bin icon on the right.
I tried to rent a car but there are none available or they require too many points. What can I do?
The reason behind limited or no availability could be that most of your nearest Sixt offices are closed at the time you’ve selected. Select a pickup time during office hours to see a bigger selection of cars and offices. If you must pick up your car outside office hours, you’re most likely to find availability at the airport office, which is open almost around the clock. If the cars require too many points, try for example a Friday pickup and a Monday return or a longer rental period, such as 5 days. If you wish, you can return the car before the agreed return date.
Whim Car is a brand new car concept, which offers rental cars at a super affordable fixed day rate (24 hours). It’s by far the cheapest alternative for one-day rentals, but you also have the option to rent your Whim Car for a longer period. With 4 price categories to choose from, there is sure to be a car that suits your needs. Whim Car is available for Medium and Premium subscriptions in the Helsinki region.
How does Whim Car differ from a traditional car rental?
Whim Car differs from traditional car rental with its always guaranteed fixed price. This new car concept is only available with your Whim subscription.
How much does Whim Car cost?
There are 4 different price categories:
• Everyday car for 950 points / day – small car for everyday life, perfect for 2-4 people.
• Everyday estate car for 1100 points / day – bigger option for everyday life, perfect for 2-5 people.
• Lifestyle car for 1400 points / day – lifestyle option with room for 2-5 people.
• Lifestyle estate car for 1800 points / day – lifestyle option for 2-5 people with luggage. Automatic transmission.
How do I reserve my Whim Car?
To book your Whim Car, go to Garage within the app and choose the price category that matches your current needs. Select a date and time, and choose your pickup location. When you are happy with your selections, confirm your booking and you are ready to go. Whim Car can be reserved from 7am on the following day if booked before 3pm. If you book your Whim Car after 3pm, the first possible pick-up time is 9am.
Where do I pick up my reserved Whim Car and what do I need to bring?
You can pick up your reserved Whim Car from your selected Sixt car rental office and return it to any Sixt car rental office in the Helsinki region. When picking up your car, you must show a valid driving licence and credit card for the 250 euro excess, which the car rental company will require to cover possible damages. The money will be returned to you at the end of your rental if everything is in order. The cost of your Whim Car rental includes unlimited kilometres in Finland and the compulsory third party insurance.
It is only possible to take a vehicle overseas or cross border with a separate agreement. Please contact the Sixt Customer Service team for more information: firstname.lastname@example.org
Your feedback is important to us, because we’re creating and developing Whim for you! You can send feedback in the app by pressing Customer Support channel on your profile page and choosing Contact Us and New. You can send us your feedback in Finnish or English. Please mention in your message with which device you’re using the app (for example iPhone 6s). If you want you can attach a screenshot, too. Alternatively, you can contact us via email at email@example.com
Can I suggest new service providers to be added to Whim?
We’re more than happy to receive your suggestions about services you’d like to see included in Whim. We are currently in negotiations with several new service providers, so you’ll soon be able to pick your favourite mode of transport from even more options. Please send us your ideas via email at firstname.lastname@example.org