How to transition to the new HSL zones with Whim Urban 30
HSL zone renewal is taking place on 27.04.2019, and we are securing a smooth transition for all our Whim subscribers. Your current HSL ticket will automatically be updated into the corresponding HSL zone.
Whim gives you the freedom to choose – you can decide which zone ticket option is best for you. And, if necessary, you can change the HSL zone for your Whim Urban 30 plan after the zone change from 27.4. onwards. Simply write us a message via the in-app Help center and we’ll do the rest for you.
Check if you’re eligible for the 30-day HSL ticket:
1. Your permanent address must be in one of the HSL municipalities: Helsinki, Espoo, Kauniainen, Vantaa, Kerava, Sipoo, Tuusula, Kirkkonummi, or Siuntio.
2. When purchasing the Whim Urban 30 plan, which includes the HSL 30-day ticket, you will need to authenticate – either with bank credentials or mobile certificate. This will also verify your city of residence.
3. To authenticate, you’ll need to log in with your HSL account. The purchase process will direct you to the HSL service automatically, where you’ll either need to log in to your existing HSL account or create a new one.
4. It is not possible to have an active season ticket on an HSL travel card or in the HSL app. If you do, simply use your existing ticket until it runs out, and then activate the 30-day ticket through Whim.
You cannot transfer existing time from a card or the HSL app to Whim.
If you have loaded an HSL travel card with value – as opposed to time – this will not prevent you from getting the 30-day ticket through Whim, and it won’t affect the value on your card.