Spend less, travel more with Whim Mobility Vouchers
Buy mobility credit now and save €25
Choose an easy, sustainable and versatile – and now even cheaper – way to get around in Antwerp and Flanders: Whim combines public transport from De Lijn or NMBS, electric scooters and shared cars from Poppy, taxis from DTM or Antwerp Tax, bicycles from Velo Antwerpen, or rental cars from Hertz and Sixt. With Whim, you only need one app to plan your route and pay for your journeys.
Now you can conveniently purchase mobility vouchers for the Whim app. Use the voucher for yourself or why not give it to someone as a gift?
Mobility credit worth €65 for only €40
Take advantage of this temporary offer and buy mobility credit worth €65 for only €40 directly from our online shop:
Are you a self-employed professional or company? Learn more about our Employee Mobility Vouchers.
Whim makes mobility easy and more sustainable
Whim is an award-winning mobility app with the goal of making mobility smoother, everyday life easier, and our cities greener. With Whim you have access to different transport services in one app: public transport, taxis, e-steps, shared bikes, cars, and other options. You can plan, book, and pay for your trip without having to switch apps. And all this without additional costs.
Reduce your carbon footprint with a flexible and versatile alternative to mobility. By using Whim you can choose the best mode of transport for each journey. As a result, you won’t always be traveling by your own car and will more often opt for greener alternatives like shared bikes, scooters or public transport. But for those occasions when you do need a car, you’ll also find taxis or Poppy shared cars in the Whim app.
- Focus on sustainable mobility options: Better for people, cities, and the environment
- An economical way to reduce your travel costs. You get a travel credit of €65, while thanks to a smart combination of different subsidies it costs you only €40 gross.
- By using shared mobility, you save tens of euros every month in parking fees, road tax and other costs associated with using your own car, while still having a car available when you need it.
- Complete freedom of choice: thanks to the range of different modes of transport in Whim, every employee can travel as he or she wishes.
How it works
- Buy your Whim mobility voucher on this website. You pay €40 and receive a €65 flexible mobility budget to use in the Whim app.
- You will receive the voucher code by email.
- Download Whim in the Google Play Store or Apple App Store.
- Complete registration in the Whim App.
- Add a valid means of payment: credit card and/or Apple Pay. (We only need these as a backup – you will not be charged as long as you have valid travel credit)
- Add your personal voucher code in Whim.
- And you’re ready to go. Enjoy your trips with Whim!
Buying more vouchers? For example for family members? That is possible. If you order multiple vouchers with one transaction, you will receive all vouchers in one email. From this email, you can easily share the different codes with different people.
Please see the FAQs below or contact us directly:
*Supported by Smart ways to Antwerp:
Frequently Asked Questions
Mobility vouchers are digital discount vouchers worth € 65 with which the user can fully or partially pay for his/her tickets in the Whim mobile application.
Step 1: Go to the website and then click on ‘Buy mobility vouchers’.
Step 2: Choose the desired package and number of vouchers.
Step 3: Choose payment method and invoice (optional).
Receive the voucher (s) on your screen and by e-mail. You can either forward the vouchers by e-mail to a beneficiary and / or you can print them out. If you scan the QR code, you can use them in the Whim app.
After your purchase, you can activate the voucher by clicking on it and entering the beneficiary’s e-mail address.
Click on the voucher or, at the bottom of the e-mail, select ‘Open whim app’:
The Whim app opens automatically after pressing the voucher or scanning the QR code. However, the code still needs to be manually entered or copied and pasted in the Whim app: go to profile (top left in homescreen) and then choose ‘Add Travel Credit’.
The mobility voucher can be redeemed until 31 December 2022. After redeeming the voucher in Whim, the travel credit must be used within 12 months.
For example, if you redeem the code on March 21, 2022, you can use the travel credit until March 21, 2023. After that, unused travel credit expires.
The due date is printed on the digital voucher. You can scan the voucher with your smartphone’s camera to check the validity.
No. The mobility voucher represents a Whim credit of €65, which is used every time you take a trip with Whim. And this until the credit has been used up.
No. Mobility vouchers are not registered by name. The voucher uses the principle ‘to bearer’: if the voucher is valid (active), a transaction can take place.
No, if you have received your order by e-mail, the vouchers are ready for use in the Whim app.
After having read and processed various sources, it is possible to conclude that in Belgium there is no clear regulation about mobility vouchers. This means that the employer or buyer who purchases mobility vouchers agrees with the general terms and conditions of the publisher of the vouchers.
The publisher doesn’t have an obligation to redeem any vouchers after the expiration date. This is and remains the interpretation of the publisher and is clearly explained in his general terms and conditions. However, there has to be a clear method to at any time check how long and where the vouchers are valid, even when this is explicitly printed on the (digital) voucher itself.
The conclusion can therefore be drawn that mobility vouchers have some unwritten rules, which are freely interpretable in the field of:
- Expiration date: must be mentioned/ be a reasonable period of time;
- Refund obligation of vouchers: Mobility provider has no legal obligation to do so;
- Redemption after expiry date: Publisher has no legal obligation to do so;
- Neither Whim nor Gift2Give has a legal obligation to ever give a monetary refund for the digital vouchers.
Whim has partnered with the Belgian company Gift2Give for the implementation of this special mobility voucher program. Thanks to gift2give, employers can easily use attractive subsidy schemes from the Belgian government and the city of Antwerp. Read more about Gift2Give.
If a problem occurs with the redemption of the mobility voucher in the Whim app, you can contact us here. Please include the voucher number, a picture/screenshot of the voucher, and a short description of the problem.
Currently, it is possible to perform payments via Bancontact, iDeal, KBC / CBC payment button, and Belfius payment button. If you have a bank card issued by a non-Belgian or Dutch bank, it is (currently) not yet possible to place orders via the webshop. If this is the case, please send us your questions via the Whim Helpcenter. You will then receive an order form from us. After confirming your order, you will get an invoice with a bank account to effectuate the payment. Only upon receipt of the funds by Whim, your order will be made ready and sent by e-mail.
If you notice – after the payment of your mobility vouchers – that certain data is incorrect, please let us know as soon as possible using the Helpcenter.
The buyer always has the final responsibility regarding the data they supply to Whim and Gift2Give. Whim and Gift2Give will not share the data with any other party under any circumstances unless enforced by judicial order.
Whim and Gift2Give can not be held liable for sending an order to an incorrect e-mail address.
FOD Finance ensures that an invoice is not required or useful when purchasing mobility vouchers because VAT is only due and payable in collection, or in other words when the user has received the delivered goods/services. It is the mobility provider, who accepts the voucher as a means of payment, which afterward logically (as with all purchases) carries a VAT of 21% or 6%. If and when an invoice should still be issued, in addition to the number of mobility vouchers, “actions outside the scope of VAT” should be mentioned there, so that the invoice itself also has no meaning since there is no recuperation of VAT to be recovered by the buyer because he has no right to deduct this.
Employers can offer their employees mobility vouchers in the shape of gift vouchers up to a purchase amount of € 40 per year, per employee. The vouchers are exempt from wage tax! You can visit the various tax benefits at any time via the FOD finances website. Please note: these benefits only apply in Belgium, and can change over time. Please consult your accountant for any changes in legislation.
You can submit complaints or suggestions about our services in the Whim Helpcenter. You will receive a response from Whim within 5 business days. We will of course do our best to resolve your complaint to your satisfaction.